1. Money-Back Guarantee

We offer a 7-day money-back guarantee on new shared web hosting services. If you are not satisfied within the first 7 days, you may request a full refund of the hosting fees paid, subject to the exclusions below.

2. Non-Refundable Items

• Domain name registrations, renewals, and transfers are non-refundable once processed.
• Setup fees, SSL certificates, dedicated IP addresses, and third-party licences are non-refundable.
• VPS, dedicated servers, and custom services are refundable only at our sole discretion.

3. Renewals

Renewal payments are non-refundable once the renewal period has commenced. To avoid being charged, you must cancel a service before its renewal date.

4. How to Request a Refund

To request a refund, open a support ticket or contact our billing department within the applicable refund period. Please include your order or invoice number and the reason for your request.

5. Processing

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.

6. Discretion

We reserve the right to decline a refund where a customer has breached our Terms of Service or abused our services.